Refund policy

Return & Refund Policy

Effective Date: July 19, 2026

Welcome to UDSPHERE. Customer satisfaction is our priority. If you are not completely satisfied with your purchase, please read our Return & Refund Policy below.

1. Return Eligibility

You can request a return within 7 days of receiving your order if:

The product is damaged during delivery.
You received the wrong product.
The product has a manufacturing defect.
The product is missing parts or accessories.

To be eligible for a return:

The item must be unused, unwashed, and in its original condition.
All original tags, labels, packaging, and accessories must be included.
A clear unboxing video may be required for damaged or missing items.

2. Non-Returnable Items

The following products cannot be returned:

Used or washed products.
Products without original tags or packaging.
Customized or personalized products.
Innerwear and hygiene-sensitive items.
Gift cards and digital products.

3. Return Process

Contact our support team within 7 days of delivery.
Share your Order ID, reason for return, and photos/videos of the product.
Once approved, our team will arrange a pickup (where available) or provide return instructions.
The product will be inspected after it reaches our warehouse.
After successful inspection, your refund or replacement will be processed.

4. Refund Policy

Refunds are issued only after the returned product passes our quality inspection.

Refund will be processed to:

Original payment method (for prepaid orders), or
Bank account (if applicable).

Refund processing time:

Inspection: 2–3 business days
Refund processing: 5–7 business days
Bank processing: 2–5 business days (may vary)

5. Exchange Policy

We offer exchanges for:

Size issues (subject to stock availability)
Damaged products
Wrong products received

If the requested size or product is unavailable, a refund will be processed instead.

6. Order Cancellation

Orders can be cancelled before they are shipped.
Once shipped, cancellation is not possible.
Customers may request a return after delivery if eligible.

7. Shipping Charges

If the return is due to our mistake (wrong, damaged, or defective product), return shipping is free.
If the return is due to a customer preference (where applicable), shipping charges may be deducted from the refund.