Shipping policy

Shipping Policy

Effective Date: July 19, 2026

Thank you for shopping with UDSPHERE. We are committed to delivering your orders safely and on time. Please read our Shipping Policy carefully before placing an order.

1. Order Processing

  • Orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next business day.

  • Once your order has been shipped, you will receive a confirmation email or SMS/WhatsApp message with tracking details.

2. Delivery Time

Estimated delivery times are:

  • Metro Cities: 2–5 business days

  • Other Cities & Towns: 3–7 business days

  • Remote Areas: 5–10 business days

Delivery times are estimates and may vary due to weather conditions, courier delays, festivals, or other unforeseen circumstances.

3. Shipping Charges

  • Free Shipping on eligible orders as displayed on our website.

  • For other orders, shipping charges (if applicable) will be calculated and shown during checkout before payment.

4. Order Tracking

Once your order is shipped, you will receive a tracking number via email, SMS, or WhatsApp.

You can use the tracking details to monitor your shipment until it is delivered.

5. Delivery Attempts

Our courier partners will usually make multiple delivery attempts.

If the delivery cannot be completed due to an incorrect address, unavailable recipient, or repeated failed delivery attempts, the order may be returned to us.

Additional shipping charges may apply for re-dispatch.

6. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

UDSPHERE is not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

7. Damaged or Missing Packages

If your package arrives damaged, tampered with, or if any item is missing:

  • Report the issue within 24 hours of delivery.

  • Share your Order ID, clear photos, and an unboxing video for verification.

  • After verification, we will arrange a replacement or refund as per our Return & Refund Policy.

8. Cash on Delivery (COD)

Cash on Delivery (COD) is available only for selected products and serviceable locations.

Additional COD charges may apply where applicable.

9. Delayed Delivery

While we strive to deliver every order on time, delays may occur due to circumstances beyond our control.

In such cases, we will work with our courier partners to resolve the issue as quickly as possible.

10. International Shipping

Currently, UDSPHERE ships only within India.

International shipping is not available at this time.

11. Contact Us

For any shipping-related questions, please contact us:

Company: UDSPHERE

Email: support@udsphere.com

Phone/WhatsApp: +91-9818632513